Successful service companies focus their attention on both their customers and their employees they understand ________ which links service firm profits with employee and customer satisfaction ?

Related Mcqs:

Externalities are a problem only if ?

A. decision makers do not take them into account B. all firms are perfectly competitive C. the externalities are negative D. all firms are monopolistic...

Which of the following promotional budget methods wrongly views sales as the cause of promotion rather than as the result ?

A. Affordable method B. Percentage of Sales method C. Competitive parity method D. Objective and task method...

A ________ is any activity or benefit offered for sale that is essentially intangible and does not result in the ownership of anything?

A. demand B. basic staple C. product D. service...

Yahoo, Infoseek, and Baido are all called ?

A. browsers B. Webcasters C. search engines D. software...

Given recent information about growth trends and growth potential of ethnic populations within the U.S market which of the following ethnic groups would be a best bet to double during the next half century and become one of the U.S market’s most viable segments ?

A. Hispanics and Asians B. African Americans C. Western Europeans D. Middle Eastern...